Shipping policy
Thank you for shopping with us! Below are the terms and conditions that make up our Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing times may be longer during high-demand periods, promotions, or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
Delivery delays can occasionally occur due to unforeseen circumstances.
Shipping Locations
We currently ship to:
- Domestic locations (within [your country])
- Selected international destinations
If your country or region is not listed at checkout, please contact us for assistance.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number(s). Tracking information will be updated within 24–48 hours.
Customs, Duties & Taxes
We are not responsible for any customs duties, taxes, or fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Delays & Lost Packages
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers or customs.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: jroenathan@gmail.com
Call; 0721561890
Thank you for choosing us—we appreciate your business!